TELEPHONE COUNSELING

Telephone counseling offers a greater sense of ANONYMITY. For people who feel shy about walking into a counselor’s office, telephone counseling can be a good option. It has no geographical boundaries; therefore you can access a counselor from whichever part of the world you are in. It eliminates the need to make special childcare (or other care) arrangements for busy moms or caregivers. Telephone counseling is time efficient because it reduces the time spent traveling to and from your counselor. It is ideal for you if for any reason traveling is difficult, either due to sickness or injury. It is a potentially effective way to access counseling particularly, for example, to deal with short-term issues, simply to off-load and/or get an expert’s viewpoint on your issue. 7 Personal benefits of talking to a counselor on the telephone

  1. It gives you a sense of control – you’re taking action: you are doing something positive.

  2. You’ll be able to talk to someone who’s understanding and won’t judge you, someone who has your best interests at heart.

  3. If you’re telling people around you what you’re doing, they’re likely to feel reassured that you are doing something to help yourself (and it may get them ‘off your back’ if necessary!).

  4. Someone unconnected with your problems will be casting an eye over what is happening, you’re no longer alone with it all, which can be the case even if you have people who care around you.

  5. You’ll potentially come away from that session with a new perspective – the counselor can help you look at your problem from a new angle.

  6. At the end of that call you can feel like a weight is lifted of your shoulders.

  7. You may have a new way forward – a step-by-step action plan perhaps.

  8. You will feel better – more optimistic, because of all of the above!

While telephone counseling is a useful way of getting emotional and psychological support it should never take the place of the conventional face to face counseling. This is because of the following reasons 1. Your counselor is unable to see your non-verbal communication and thereby miss important cues. 2. Your counselor will only have very limited knowledge of your situation, unless you set up regular sessions 3. If you only speak to the same counselor every now and then, he or she may suddenly not be there anymore> Therefore adult telephone counseling is often not effective if; You have a complicated history of psychiatric illness, in which case referrals are most suited.